My bike has just been stolen
Report the theft to the police and keep your case reference, bike photos and proof of ownership. The guide links to the official services in the country where it was stolen.
Open the reporting guideHelp with your search.
I’m starting a search
Add a clear photo of your bike and the location of the theft. Check the covered marketplaces and weekly price before starting.
See how it worksI’ve received an alert
Open the listing and choose whether the bike could be yours. If so, save the listing and send it to the police with your case reference.
Go to my searchI need to change or stop my search
Update details in your bike record. To stop searching, open the subscription page and request cancellation. Your record stays available when the search stops; deleting your account removes it.
Open my accountNeed help with something else?
Describe the issue and include your bike reference if you have one.
Frequently asked questions.
Find helpWhere does Retrace search?
Retrace searches Facebook Marketplace and Buycycle in the supported countries, plus Leboncoin and Troc-Vélo in France. More local marketplaces are being integrated and will be available soon.
Can I start without a photo?
The search needs at least one clear photo of your bike to compare it with listing photographs. Look through your camera roll, cloud storage or messages. The help guides remain available without a photo.
How long does the search last?
The search subscription is billed weekly and renews automatically until cancelled. You can stop the search from its subscription page. Searching and alerts stop immediately, and the page shows whether subscription cancellation is confirmed or still pending.
Does a possible match mean you found my bike?
No. It means a listing is worth checking. Compare the details and your ownership information carefully. A similar listing is not proof that the bike is yours.
Can Retrace guarantee recovery?
No. Retrace searches available listings and helps you review leads. It does not provide GPS tracking, investigate sellers or retrieve bikes.
How do I cancel?
Open your search’s subscription page and choose to cancel the subscription and stop the search, or contact Retrace by email. Using the account control stops searching and alerts immediately. Your account shows when subscription cancellation is confirmed. Your bike record and photos remain available; payments already made are not automatically refunded.