Used Canyon: checks before buying
France
Illustrative photograph.
Use the frame number to cross-check the Canyon offered, then examine its records and history.
Find the number or QR code
The Canyon app FAQ describes a number or QR code usually near the bottom bracket. Ask for a readable close-up and a wider photograph of its location. Check the same number on the actual bike.
Cross-check the digital garage information
The app lets someone add a bike to an account and access specifications and documents. Compare the available information with the claimed model: geometry, dimensions and original components. Ask about replaced parts.
Some features may be limited for models before 2020. Missing information calls for help from support; it does not by itself establish that a bike is counterfeit.
What does adding a bike to an account prove?
The documentation reviewed describes access to bike information. It does not present this as a public certificate of non-theft or the transfer of a French identification marking. Ask for purchase history and records even if the seller shows a digital garage.
Do not adopt the seller’s account as your own. Ask Canyon about any model-specific procedure if access or a feature needs to be separated from the previous owner.
Arrange the handover in France
Compare documents with the number on the frame, examine the frame and fork and check applicable recalls. Follow the pre-purchase checklist for APIC status, marking transfer and a written sale record.
If references remain inconsistent, send the number, photographs and claimed model to Canyon support before completing the purchase.